Here are a few books I highly recommend to you:
- “Create Distinction” by Scott McKain – I had the good fortune to be mentored by Scott during the Hell Yeah Star program (led by Suzanne Evans and Larry Winget) – one thing I particularly love about Scott’s book is that he does include an ‘Executive Summary’ at the end of each chapter! How cool is that? The 4 cornerstones of distinction include Clarity, Creativity, Communication and Customer Experience. What I really loved is the story he shares on page 159 about Ann Cooper who is 106 years old! Get the book – you will learn a lot! (I’ve just read the book for the 2nd time …..so much great content.)
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